Welcome to Niyor Tea. Customer satisfaction is important to us, and we strive to deliver high-quality products with every order. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be processed.

By placing an order on our website, you agree to the terms mentioned below.

Returns Policy

Due to the consumable nature of tea products, we generally do not accept returns once the product has been delivered.

However, returns or replacement requests may be considered in the following cases:

  • Damaged product received
  • Wrong product delivered
  • Missing items in the order
  • Product received in poor condition

To be eligible for review, the issue must be reported within 48 hours of delivery.

Conditions for Return or Replacement

To process a return or replacement request, customers may be required to provide:

  • Order Number
  • Photos or videos of the product/package
  • Description of the issue

The product should remain unused and in its original packaging wherever applicable.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Opened or used products
  • Products damaged due to customer mishandling
  • Products returned without valid proof or evidence
  • Requests made after the allowed reporting period

Refund Policy

Once your request is reviewed and approved, refunds may be processed in the following situations:

  • Order cancelled before shipment
  • Product unavailable after order confirmation
  • Verified damaged or incorrect product delivery

Refunds will be processed through the original payment method used during purchase.

Refund Processing Time

Approved refunds are generally processed within 5–10 business days, depending on:

  • Banking procedures
  • Payment gateway processing time
  • Financial institution policies

Please note that actual refund timing may vary based on your payment provider.

Order Cancellation

Before Shipment

Orders can usually be cancelled before they are dispatched. To request cancellation, please contact our support team as soon as possible.

After Shipment

Once the order has been shipped, cancellation requests may not be accepted.

Replacement Policy

If a replacement request is approved, we will arrange replacement delivery based on product availability.

Niyor Tea reserves the right to offer:

  • Replacement
  • Store credit
  • Partial or full refund

depending on the nature of the issue.

Contact Us

For return, refund, or replacement-related assistance, please contact us:

Niyor Tea
🌐 Website: www.niyortea.com
📧 Email: info@niyortea.com
📞 Phone: +91 XXXXX XXXXX