Welcome to Niyor Tea. We are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery.

By placing an order on our website, you agree to the terms mentioned below.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are usually processed within 1–3 business days.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation message or email with shipment details.

Shipping Timeline

Estimated delivery timelines may vary depending on your location and courier service availability.

Estimated Delivery Time:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: Delivery may take additional time depending on accessibility.

Please note that delivery timelines are estimates and may occasionally be affected due to unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
  • We may offer free shipping on selected products, promotional offers, or minimum order values.

Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Courier partner delays
  • Public holidays
  • Incorrect shipping details provided by the customer

In such situations, we appreciate your patience and understanding.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at the time of placing the order.

Niyor Tea will not be responsible for delivery failures or delays caused by:

  • Incorrect address
  • Incorrect contact information
  • Incomplete shipping details

Additional shipping charges may apply for re-shipment requests.

Order Tracking

Once your order is shipped, tracking details may be shared via email, SMS, or WhatsApp, allowing you to monitor your shipment status.

Damaged or Missing Products

If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the package/product
  • Description of the issue

We will review the request and assist you accordingly.

Delivery Availability

We currently deliver to serviceable locations across India. Delivery availability may vary depending on courier partner coverage.

Cancellation Before Shipment

Orders can only be cancelled before they are shipped. Once dispatched, cancellation requests may not be accepted.

For cancellation assistance, please contact our support team as soon as possible.

Contact Us

If you have any questions regarding shipping or delivery, feel free to contact us:

Niyor Tea
🌐 Website: www.niyortea.com
📧 Email: info@niyortea.com
📞 Phone: +91 XXXXX XXXXX